Cancellation by Customer
Customers may request to cancel their booking by contacting us via WhatsApp or email.
> More than 48 hours before the service: Eligible for a full refund, less any non-refundable third-party charges.
> 24 to 48 hours before the service: A partial refund may be provided depending on the service booked.
> Less than 24 hours before the service or no-show: Refunds are generally not available.
Cancellation by Nukhbah Gate
If we are unable to provide the booked service due to operational reasons, a suitable alternative or a full refund will be offered.
Refund Processing
Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on your bank or payment provider.
Service Changes
If you wish to change your booking date or service, please contact us as early as possible. We will do our best to accommodate your request, subject to availability.
Force Majeure
Nukhbah Gate is not responsible for cancellations or delays caused by circumstances beyond our control, including severe weather, road closures, government restrictions, natural disasters, or other unforeseen events.
Contact
Email:Â info@nukhbahgate,com
WhatsApp:Â +966XXXXXXXX